Refund Policy

1. Our Commitment to You

VibeMaxTV is dedicated to providing a reliable and high-quality IPTV subscription experience. This Refund Policy explains when refunds may be granted and outlines a fair and straightforward process for handling refund requests.

2. Refund Requirements

You can request a refund in the following situations:

Service Not Working: If your IPTV service does not work on a compatible device for more than 48 consecutive hours because of a problem on our side, you may request a full or partial refund.
Charged Twice: If you accidentally paid twice for the same subscription period, you can request a refund for the duplicate payment.
Within 7 Days of Purchase: New customers can request a refund within 7 days of their first purchase. Before requesting a refund, please contact our support team on WhatsApp so we can help resolve the issue.

3. How to Request a Refund

To request a refund, follow these simple steps:

Contact our support team: Send us a message on WhatsApp.
Write “Refund Request”: Use this as the first line of your message so we can identify your request quickly.
Provide your details: Include your full name, the email address used for your subscription, and a clear reason for requesting a refund.

4. Refund Request Message

WhatsApp: Contact us via WhatsApp
Message Title: Refund Request

Dear VibeMaxTV Support,

I would like to request a refund for my IPTV subscription.

Full Name: [Your Full Name]
Email: [Email Used for Your Subscription]
Reason for Refund: [Briefly explain the reason, such as a technical issue or duplicate payment.]

Thank you for your assistance.

5. What You Need to Provide for a Refund

Account Email: The email address used when placing your order.
Order/Transaction ID: The ID provided by {Payment Gateway Name}.
Reason for Refund: A short explanation of the issue and any steps you have already tried with our support team.
Device/App Details: Your device and IPTV app, such as Firestick + IPTV Smarters.

6. Processing Timeline

Monday–Friday: Our support team reviews your refund request.
After Approval: Your refund is sent to your original payment method.
5–10 Business Days: The refund usually appears in your bank or card account, depending on your payment provider.

7. Before You Purchase

Check Compatibility: Make sure your device supports M3U or Portal.
Stable Internet: Use 30 Mbps+ and 5GHz Wi-Fi.
Follow Setup Guides: Use our step-by-step installation guide.
Contact Support: Get help quickly via WhatsApp.

Still have questions?

We’re here to help! Contact us on WhatsApp or get started now

VibeMaxTV provides live TV, movies, and series with HD and 4K streaming. Enjoy a simple experience with secure checkout and 24/7 customer support.

contact@VIBEMAXTV.com

Whatsapp Chat